Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Augmented AI ("we", "our", "us") collects, uses, and protects information when you use our services, including the Muin AI Assistant and any related tools, websites, or integrations (collectively, the "Service").

1. Information We Collect

When you connect your Facebook Page to Muin AI Assistant, we may collect and process the following information:

• Facebook Page messages and conversation history
• Page IDs and associated metadata
• Access tokens required for messaging functionality
• Customer inquiries, product requests, and order‑related information

This information is necessary to provide automated responses, manage conversations, and support your business operations.

2. How We Use Your Information

We use the collected data to:

• Enable automated messaging and customer support
• Display conversation history in your dashboard
• Assist with product inquiries and inventory lookups
• Create and manage customer orders
• Improve the performance and reliability of the Service

3. Data Storage and Security

All data is transmitted over HTTPS and stored securely with restricted access. We retain your Page data only while your Facebook Page remains connected to Muin. If you disconnect your Page, associated data is deleted from our systems.

We do not sell, rent, or share your data with third parties. Data is used solely to provide and improve the Service.

4. Your Control and Choices

You may revoke Muin’s access to your Facebook Page at any time through your Facebook settings. Once access is revoked, we can no longer retrieve or process your Page data.

5. Compliance with Meta Policies

Muin AI Assistant processes data in accordance with Meta’s Platform Terms, Developer Policies, and applicable privacy regulations. We do not request or store data beyond what is required for the Service to function.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

7. Contact Information

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Business Name: Augmented AI

Address:
Holding 114, Ward 5, Dholagaon Village
Munshiganj Sadar, Munshiganj 1500
Bangladesh

Email: mdyasinarafatyen2@gmail.com

Phone: +8801981658533